Privacy Policy


Last updated: 22 December 2023

We value your privacy very highly. Please read this Privacy Policy carefully before using the Website (the "Website") operated by Birchbury NZ Ltd formed in New Zealand ("Us," "We," "Our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.



We collect any and all information that you enter on this Website and/or from Tracking Pixels. We collect the following information about you:

  • Name
  • Postal/Shipping Address
  • Billing Address
  • Phone Number
  • Email Address
  • Device Identifier

The information will be used in some or all of the following ways: 

  • Analytics
  • Providing Customer Service
  • Verifying Customer Information



We share the personal information mentioned above with third parties for the following reasons:

  • Shipping companies to deliver our products to you
  • Customer management systems to market to you via email
  • Fraud Prevention Services Vendors to prevent or investigate fraud



We have implemented the following measures to protect and safeguard your personal information:

  • Limiting the amount of personal information that we collect to strictly necessary only
  • Using SSL or other secure connection technologies when receiving or sending personal information beyond internal networks
  • Maintaining up-to-date software and safeguards



    We do not sell your personal information.



    A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

    This Website collects cookies and may use cookies for reasons including, but not limited to:

    • Analyse your web traffic using an analytics package
    • Identify if you are signed in to the Website
    • Test content on the Website
    • Store information about your preferences
    • Recognise when you return to the Website

    Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.



    This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.



    This Website uses Google Analytics to collect information about you and your behaviours. If you would like to opt out of Google Analytics, please visit



    Depending upon where you reside, you may have the following rights with regard to your personal information:

    New Zealand/Australia Residents Only

    • The right to access your information
    • The right to say no to the sale of your personal information.
    • Rectification of information: the right to request that we amend any of the information that we have collected about you.
    • The right to withdraw your consent to the processing of your data.   
    • The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.



    You may exercise the rights specified above by submitting a consumer request to:

    Tim L
    New Zealand

    We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

    • Name;
    • Billing address.

    Please note that we may be unable to process your request if you do not provide us with the above information.

    We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.



    The following person is accountable and responsible for our privacy practices and procedures:

    Tim L

    You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. You may also lodge a complaint with the Office of the Privacy Commissioner (New Zealand) by filling out this form.



    This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.



    Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.



    We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.



    If you have any questions about this Privacy Policy, please contact us at