Terms and Conditions

Terms of Service

Last updated: 06 October 2023


1. Acceptance of Terms

By accessing and using Birchbury NZ ("Website", "We", "Us", "Our", "Birchbury Shoes" or "Birchbury.co.nz") is operated by Birchbury NZ Ltd. You agree to comply with and be bound by these Terms of Service. Please review these terms carefully. If you do not agree to these terms, you should not use this Website.


2. Description of Service

The Website offers barefoot, minimalist, and orthopaedic leather shoes for men, specifically designed to assist with Morton's Neuroma, Plantar Fasciitis, Bunions, and Hammertoes. There are no age restrictions for users of the Website.


3. Shipping Policy

After receiving your order confirmation email, all orders are processed within 3 to 14 business days (excluding weekends and holidays). Note that the lead time to pick & pack an order is different from shipping time. You will receive another notification when your order has shipped.

We offer free economy shipping to all New Zealand orders. We do not offer international shipping, local delivery, or in-store pickup. We ship to PO Boxes. For more details, please refer to our Shipping Policy.


4. Orders, Pricing and Availability

Prices displayed within this Website are shown in New Zealand dollars (NZD) and include GST where applicable. Pricing on a product detail webpage may not include delivery charges (if applicable). Please read the Shipping & Returns details contained within this website for more information regarding delivery charges.

Any Order placed by You in the manner described in this website is an offer to purchase a particular Product for the price (including the delivery, other charges and taxes) specified in this Website at the time you place your order on these Terms & Conditions.

Birchbury NZ reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.


5. Returns and Exchanges

Customers can return or exchange their orders within 30 days of purchase. To initiate a return or exchange, please contact our customer service team directly through the contact form on our website. All returned items must be in their original condition, and refunds will be processed upon receipt and inspection of the returned products.


6. Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this Website will only be in connection with the provision of agreed services and products.


7. Disclaimer of Warranties

The Website and its content are provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.


8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles.


9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. It is your responsibility to review these Terms periodically for changes. Your continued use of the Website following the posting of any changes to the Terms constitutes acceptance of those changes.


9. Contact Us

If you have any questions about these Terms, please contact us via our Contact Page.