SHIPPING & RETURN POLICY

SHIPPING INFORMATION

After receiving your order confirmation, all orders are processed within 2 to 5 business days (excluding weekends and holidays). Note that the lead time to pick & pack an order is different from delivery time (see country listed below).

You will receive a notification when your order has shipped.

 All orders are dispatched from Auckland, New Zealand and are fully tracked and trace. 

These are time estimates and can change due to situations out of our control or holiday periods.

NEW ZEALAND CUSTOMERS

Free Shipping: We offer free standard shipping for all orders within New Zealand.


Free Exchange: Each order is eligible for one free exchange. If you need a different size, colour, or product, we will cover the shipping costs for the exchange.


Free Return: You can return your purchase within 30 days of receipt for a full refund. We will cover the return shipping costs for one return per order. 


Shipping Rate:

  • $9.95 NZD - Standard shipping. Delivery time 1-3 business days.

AUSTRALIAN CUSTOMERS

Free Shipping: We offer free standard (economy) shipping for all orders to Australia.

Free Exchange: Each order is eligible for one free exchange. If you need a different size, colour, or product, we will cover the shipping costs for the exchange (shipping the new item to you). 

Returns: You can return your purchase within 30 days of receipt for a full refund. Returns are made at the buyer's expense (even for an exchange). 

Shipping Rate:

  • $14.95 NZD - Standard shipping. Delivery time 3-10 business days.

  • $50.00 NZD - Courier shipping. Delivery time 2-6 business days.

INTERNATIONAL CUSTOMERS

We do not offer international shipping except to Australia.

CONDITIONS APPLY:

  1. Contact our customer service team or login to your account to to initiate an exchange or return. Approval must be given before sending the item back to us.


  2. Items must be in original condition and in original packaging for returns to be accepted.

  3. Refunds will be processed within 3-5 business days after we receive the returned item

  4. We do not charge a restocking fee; however this may apply if shoes are damaged or not in its original condition.


  5. We offer a 30 day return policy on all products. We have strict quality controls in place and assure our shoes are free from manufacturing defects. All orders are checked before being shipped. If there is an issue, please contact us at hello@birchbury.co.nz for assistance.

  6. A valid receipt or proof of purchase must be provided or we may decline your request.

  7. Any order that exceeds the one free exchange/return will incur our standard shipping fee for each additional exchange or be at buyer's expense to pay for the return shipping.

  8. We reserve the right to refuse exchanges or returns that do not meet our policy criteria.

  9. Final sale items are non-returnable. 


INITIATE RETURN

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